HIOX engages trusted third-party providers (“Sub-Processors”) that may process Customer personal data on HIOX’s behalf, only where processing occurs outside HIOX’s own servers.
How We Use Sub-Processors
Sub-Processors support services such as infrastructure hosting, data backup, content delivery, email/SMS communications, analytics, monitoring, and customer support tools.
Current Sub-Processors
Update this table with actual providers when engaged. Remove placeholder rows as appropriate.
1. Infrastructure Providers
| Sub-Processor | Purpose | Data Processed | Primary Region |
|---|
| [Provider Name] (e.g., AWS Mumbai / CtrlS) | Hosting infrastructure | Account data, hosted content, metadata | India |
| [CDN Provider] (e.g., Cloudflare/Akamai) | CDN, DDoS protection | IP addresses, DNS traffic | Global |
2. Communication Providers
| Sub-Processor | Purpose | Data Processed | Primary Region |
|---|
| [Email Provider] (e.g., SES/SendGrid) | Transactional email | Email address, notifications | Global |
| [SMS Gateway] | OTP, alerts | Phone numbers | India/Global |
3. Analytics & Monitoring
| Sub-Processor | Purpose | Data Processed | Primary Region |
|---|
| [Analytics Provider] (e.g., GA/Matomo) | Usage analytics | IP address, usage patterns | Global |
| [Monitoring Tool] (e.g., NewRelic/Datadog) | Performance monitoring | Logs, metadata | Global |
4. Support Tools
| Sub-Processor | Purpose | Data Processed | Primary Region |
|---|
| [Helpdesk] (e.g., Freshdesk/Zendesk) | Ticketing & support | Email, support queries | Global |
| [CRM] (e.g., Zoho/HubSpot) | Customer management | Contact info, billing metadata | India/Global |
This registry is the authoritative source for HIOX Sub-Processors and may be updated from time to time.
Global